Terms of service

Last updated: 2026-05-28

Who these terms cover

These terms govern use of the SaaS platform by tenant operators — the people or businesses that run a tenant on the system and serve their own customers through it. They do not govern the appointments your customers book through your tenant; those are subject to the terms you publish on your own /p/{tenant-slug}/terms page.

Acceptance

By creating or operating an admin account on the platform, you confirm that you have read, understood, and accept these terms together with our Privacy Policy. If you do not agree, please do not use the platform.

Eligibility

You may operate a tenant on the platform if you are at least 18 years old, and you are operating a legitimate business or practice for which online appointment bookings are lawful in your jurisdiction.

The service

The platform provides:

• A multi-tenant booking backend with PostgreSQL storage and strict per-tenant isolation
• An embeddable JavaScript widget for accepting bookings on your own website
• An admin dashboard for managing services, providers, schedules, customers, and bookings
• Optional outbound calendar sync (Google Calendar, Microsoft 365 / Outlook)
• Transactional email (confirmation, reminder, cancellation, reschedule)
• An audit trail for data-subject-rights operations

The service is provided on a best-effort basis. It is not currently a monetised service and we offer no service-level agreement (SLA). Maintenance windows, planned migrations, and incident response are announced by email where notice is feasible.

Operator responsibilities

By using the platform, you agree to the following. These are the responsibilities of the data controller under the GDPR — we act as your processor under Art. 28 GDPR with respect to your customers' personal data.

• You publish a privacy policy and terms of service on your tenant pages (/p/{tenant-slug}/privacy and /p/{tenant-slug}/terms). The platform offers a general template as a starting point — it is not legal advice. You are responsible for adapting the template to your operation and consulting a qualified lawyer.
• You collect valid consent from your customers at the booking step before storing their personal data.
• You honour data-subject-rights requests from your customers within the timelines required by the GDPR. The platform offers a self-service DSR portal at /p/{tenant-slug}/data-request to help you do so.
• You secure your admin account: a strong unique password, two-factor authentication where offered, and prompt response to suspicious-activity notifications.
• You use the platform lawfully — no booking flow that violates consumer-protection law in your jurisdiction, no use of the system to harvest personal data outside the booking flow.

Acceptable use

You agree not to:

• Submit false, misleading, or third-party personal data without authorisation
• Use automated tools or scripts to bypass rate limits, Turnstile, or other anti-abuse measures
• Reverse-engineer, decompile, probe for vulnerabilities, or attempt to gain unauthorised access to any part of the platform that is not exposed to you by your account
• Use the platform for any unlawful purpose (including the sale of unlawful goods or services, fraud, harassment)
• Resell, sublicence, or commercially redistribute the platform without our written consent

We may suspend or terminate access to the platform in case of breach of this section.

Suspension and termination

We may suspend or terminate your access in the following circumstances:

• Breach of these terms (including the operator responsibilities and acceptable-use clauses above)
• Operational reasons (active security incident, force majeure, mandatory regulatory action)
• Prolonged inactivity (no admin login for 12 months) — we will email a warning 30 days before suspending an inactive account

You may close your account at any time by emailing demetriosrarras@gmail.com. On request, we will export your tenant data in a structured format before closing the account.

Limitation of liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, consequential, or punitive damages arising out of or in connection with your use of the platform, including:

• Loss of opportunity due to unavailable time slots or scheduling errors
• Loss caused by third-party calendar providers (Google, Microsoft) failing to honour a sync
• Temporary unavailability of the online booking interface
• Loss caused by a sub-processor incident

Nothing in these terms limits our liability for fraud, fraudulent misrepresentation, death or personal injury caused by our negligence, or any liability that cannot be limited or excluded under applicable law.

Governing law and jurisdiction

These terms are governed by the law of the Hellenic Republic (Greece). Any dispute arising out of or relating to these terms or the platform is subject to the exclusive jurisdiction of the competent courts of Ioannina, Greece, save where mandatory consumer-protection provisions confer jurisdiction on the courts of your place of residence.

Changes to these terms

We may amend these terms from time to time. The version in force is the version published at this URL; the git commit hash and timestamp of the file in our repository is the version record. Substantive changes will be announced to operators by email at least 14 days before they take effect.

Contact

For any question, complaint, or notice in connection with these terms, please contact us at demetriosrarras@gmail.com.